Booking Protection GuaranteeIn the unlikely event a Host needs to cancel your booking within 30 days of check-in, we’ll find you a similar or better home. | Check-In GuaranteeIf you can’t check into your home and the Host cannot resolve the issue, we’ll find you a similar or better home for the length of your original stay. | |
Get-What-You-Booked GuaranteeIf at any time during your stay you find your listing isn't as advertised—for example, the refrigerator stops working and your Host can’t easily fix it, or it has fewer bedrooms than listed—you'll have three days to report it and we’ll find you a similar or better home. | 24-hour Safety LineIf you ever feel unsafe, you’ll get priority access to specially-trained safety agents, day or night. |